Pofect Remedies

Last updated: [DD Month YYYY]

This Refund Policy explains when and how you may be eligible for a refund on a Pofect Fertil Plus™ order placed through pofectremedies.com. Please also see our Shipping & Returns page.

1. Refund Eligibility

You may be eligible for a refund or replacement if:

  • The product arrives damaged or in a defective condition
  • You received the wrong product or pack size
  • The order is lost in transit and confirmed as undelivered by the courier
  • The order is cancelled before it has been dispatched (see Section 3)

Refund requests must be raised within [48 hours] of delivery (or, for lost orders, within the expected delivery window) with supporting details and, where applicable, photographs.

2. Non-Returnable / Non-Refundable Items

Because Pofect Fertil Plus™ is an ingestible nutraceutical product, for food-safety and hygiene reasons we cannot accept returns or issue refunds for:

  • Opened, used or partially used sachets or packs
  • Packs with a broken or tampered seal, unless the tampering is itself the reason for the claim (e.g. received already opened)
  • Change-of-mind requests once the order has been dispatched

3. Order Cancellations

You may cancel an order free of charge any time before it has been dispatched, by contacting us at info@pofectremedies.com with your order number. Once an order has been dispatched, it can no longer be cancelled, but you may be eligible for a return/refund under Section 1 upon delivery, where applicable.

4. How to Request a Refund

To request a refund, please email us with:

  • Your order number
  • Reason for the refund request
  • Photographs of the product and packaging (for damaged/incorrect/defective items)

Send this to info@pofectremedies.com. Our team will review your request and respond within [2–3 business days].

5. Refund Process & Timeline

Once a refund is approved, we will process it within [5–7 business days]. Depending on your bank or payment provider, it may take an additional [5–10 business days] for the refunded amount to reflect in your account.

6. Refund Method

Approved refunds are issued to the original payment method used at checkout. [Details of the specific payment gateway and any refund-mode exceptions to be confirmed once checkout is finalised.]

7. Contact Us

For any refund-related query, please reach out to us: